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Moving router

Looking to move VM router, if VM could DM me details of how to contact a VM technician to come out and do this that would be great. 

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Re: Moving router

Hi @JamieeB 

There would be a £25 non fault call out charge (it used to be £99) to do the work you require.

You should call  150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults

When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc

Ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.

Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit.


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Forum Team
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Re: Moving router

Hi JamieeB, 

Thank you for your post and welcome to our forums 🙂 
Have you reached out to our team via the phone to book this in?

Do you still need assistance?


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