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Moving router

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JamieeB
Joining in

on ‎30-01-2023 14:18

Looking to move VM router, if VM could DM me details of how to contact a VM technician to come out and do this that would be great. 

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newapollo
Very Insightful Person
Very Insightful Person

on ‎30-01-2023 15:27

Hi @JamieeB 

There would be a £25 non fault call out charge (it used to be £99) to do the work you require.

You should call  150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) 

When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc

Ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.

Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts. Keep the community welcoming for all. Please read the FAQ's
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newapollo
Very Insightful Person
Very Insightful Person

on ‎30-01-2023 15:27

Hi @JamieeB 

There would be a £25 non fault call out charge (it used to be £99) to do the work you require.

You should call  150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) 

When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc

Ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.

Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts. Keep the community welcoming for all. Please read the FAQ's
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali

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Zoie_P
Forum Team (Retired)
Forum Team (Retired)

on ‎01-02-2023 15:53

Hi JamieeB, 

Thank you for your post and welcome to our forums 🙂 
Have you reached out to our team via the phone to book this in?

Do you still need assistance?

Zoie

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