Hi I’m in process of moving home, I can’t get through to speak to anyone via phone and long waiting times to discus my options. Online chats can’t help and just re start the same conversation each time.
My new house is a council house and unexpectedly offered. It does not supply virgin media as it is a non cabled area. I am a new customer and reading online forums they have been charged over £200. I am worried about the high fees that may occur as I will have to cancel my services and a new contract. I can’t order new internet as I’m still in contract with virgin media and can’t get through to speak to anyone, I am worried about costs.
has anyone had these charges waived or been given any options or solutions.
Technically you are in breach of your contract terms as you agreed to take the services at your current address for at least the minimum period. They will only waive the fees if the address you are moving to is serviceable. The same contract clause is common to all service providers.
Virgin BB TV Landline. Freeview/Freesat HD, Virgin Mobile, Tesco Mobile. Cable customer since 1993
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