Virgin Media Community

[Johnbestmate]

I need to move my router from a bedroom upstairs to the lounge directly below. Is it best to ring or wait till someone pops up on here to help me ?

[Adduxi · Accepted solution]

There is a standard £25 non fault call out fee for this work.

You can do either call or wait a couple of days.  Personally, I'd wait, as sometimes ringing in can be "frustrating" shall we say ?

[Beth_G]

Hi Johnbestmate,

Thank you for your post, welcome back to the forums! It's been a while

We'll be more than happy to arrange this for you. As Adduxi has correctly advised, there would be a standard charge of £25 for this visit.

I've send you a private message so I can help you further there.

Thanks

[Johnbestmate]

I need to cancel my appointment hopefully someone will get back to me

[Carley_S]

Hi @Johnbestmate 

Sorry to hear you need to cancel your appointment. I can see that you have spoken with the agent dealing with your appointment and I believe this is resolved for you now. Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the community forums if needed :). 

[Johnbestmate]

Hiya

Its sorted and rearranged 

Thanks

Johm

[John_GS]

Thanks for coming back to the thread Johnbestmate and letting us know it's been sorted 🙂

Do pop back to the Community if you ever need further assistance.