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NDO77
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Moving Router

on ‎04-02-2023 09:00

Hi - I've seen previous discussions around moving routers and booking a £25 engineer visit, how do I arrange such a visit to move my router from upstairs to downstairs?

Thanks.

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jbrennand
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Re: Moving Router

on ‎04-02-2023 16:17

Just call in on 150 (VM Phone - free) or 0345 454 1111 (any other phone - national rate) and they will sort it for you. You may be able to do it in your online account but I am not sure.

A VM person will respond here in a few days and can also do that for you on here

--------------------
John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 1 WiFi, 1 on PA) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. On 250Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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John_GS
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Re: Moving Router

on ‎06-02-2023 16:33

Hi @NDO77 

Thanks for posting and welcome to the community.

I'll be happy to arrange this router relocation for you now, I'll send you a PM

Kind regards

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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John_GS
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Re: Moving Router

on ‎09-02-2023 20:04

Thanks for joining me on PM, NDO77 and allowing to me to sort this for you

Let us know how the visit goes,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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