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Moved house now child safe features are faulty

Joining in


Recently moved house and kept the same account. Everything worked great before but now in my new place despite web safe and child safe being off I cannot access websites that I previously could . I’ve reset the router many times 



Bypass Child Safe & Virus Safe

Below are workarounds for when Child Safe & Virus Safe does not or cannot be turned off

Changing network settings to use any Public DNS should re-gain full access for the device.

Try computers with Cisco’s OpenDNS using and

OpenDNS provide instructions here :

For Google Public DNS it would be the same method using and

For XBOX or Playstation: modify the network settings and specify the DNS manually as the OpenDNS or Google DNS numbers from above.

For Android: 

Settings >> Connections >> More connection settings >> Private DNS

Set “Private DNS provider name” to:   (disable when using mobile data)


Sky Q with VM Hub ( blocked by Child Safe )

May see message “It looks like you do not have an internet connection”

Set the Sky Q DNS to a Public DNS to resolve connection caused by VM’s “Child Safe” DNS content filter blocking access.

Settings >> Status >> Network Connection >> Network Setup >> Advanced Settings >> IP Settings >> Set Manually >> DNS Server: or >> Confirm >> back.