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Moved home no internet

james56
Joining in

on ‎12-06-2022 19:27

Hi

I have recently moved home and was told my services would be good to go by the 11/06 and received texts saying my services are now activated after I text GO however it is a day later and I still have no working internet connection. 

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2 REPLIES 2

jbrennand
Very Insightful Person
Very Insightful Person

on ‎12-06-2022 23:03

Try the Pre-installation and delivery team on.. 0800 052 1734

Calling just after 08.00 is the best time to call

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Colsstuck
Joining in
In response to jbrennand

on ‎20-06-2022 18:17

Thanks everyone, engineer called Friday and it was a faulty part in the white plug to the router.

I was just out of the 14 days but hopefully it will now work! 

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