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Move broadband cable!!!

Davelith1
Joining in

How do I make an appointment to have my broadband cable moved. I need a technician asap but so hard to get hold of someone at Virgin to help. My house is being extended and my router is in the middle of a building site.

Any advice on how to speak to someone quickly to get arranged much appreciated!!

6 REPLIES 6

carl_pearce
Community elder

Phone in at 8am when the lines open.

I was on the phone for about 20mins today trying to get through! Any advice on a number??

At what time?

0345 454 1111

About 5pm - went through multiple options - none of which met this specific need. Tried to get through to an actual person and no response

Probably the worst time to try.

Try at 8am.

Kain_W
Forum Team (Retired)
Forum Team (Retired)

Hi Davelith1,

Thanks for your post and welcome to the community.

So with any relocation there would be a £25 one off charge for the callout technician.

I can see from our system that you have an appointment booked however.

Do let us know if you require any further assistance.

Regards,

Kain