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Move broadband cable!!!

Joining in

How do I make an appointment to have my broadband cable moved. I need a technician asap but so hard to get hold of someone at Virgin to help. My house is being extended and my router is in the middle of a building site.

Any advice on how to speak to someone quickly to get arranged much appreciated!!


Community elder

Phone in at 8am when the lines open.

I was on the phone for about 20mins today trying to get through! Any advice on a number??

At what time?

0345 454 1111

About 5pm - went through multiple options - none of which met this specific need. Tried to get through to an actual person and no response

Probably the worst time to try.

Try at 8am.

Forum Team (Retired)
Forum Team (Retired)

Hi Davelith1,

Thanks for your post and welcome to the community.

So with any relocation there would be a £25 one off charge for the callout technician.

I can see from our system that you have an appointment booked however.

Do let us know if you require any further assistance.