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Move broadband box

Joining in


My WiFi signal is awful in certain rooms upstairs do I was looking at moving the box into the hallway. Does anyone know how I can request someone to come out and do it without me being on the phone for hours to try and arrange?! 


Thank you 😊 



Very Insightful Person
Very Insightful Person

Hi @Matthew15 

There would be a £25 non fault call out charge (it used to be £99) to do the work you require.

You should call  150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults

When calling Faults ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.

Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit.

(I've moved your post to the WiFi/Networking forum as staff don't tend to look in the Chatter forums)

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Forum Team
Forum Team

Hi @Matthew15 

Thanks for posting and welcome to the community.

Sorry to hear of any WiFi issues. I'll send you a PM to look at options here.

Best wishes.

Forum Team

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