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rebeccamacd2393
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Move WiFi router to another room

Hi there,

My WiFi router is now an inconvenient spot in my bedroom and needs moved into the kitchen. I’ve read that Virgin can send out an engineer to do this for a fixed cost, does anyone know how I can organise this?

thanks!

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SCA1972
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Re: Move WiFi router to another room

Call VM and arrange a non fault tech visit or wait for one of the forum team to stop by this thread and they can usually help you book a visit.

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Scott

My setup: VM TV 360 box, M350 Fibre broadband with Hub 3. Telewest/VM user since 2001.

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Robert_P
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Re: Move WiFi router to another room

Hello rebeccamacd2393

 

Thanks for posting in regards to moving your hub from its current location to the kitchen, we're happy to help with this and appreciate you raising it via the forums. Welcome to the community.

 

As mentioned in your original post, there is a standard charge of £25 applicable to the next bill for completing this work, this is due to it being classed as a non fault call out. If you're happy for this to be the case and would like us to arrange this please let us know 🙂

 

Rob

rebeccamacd2393
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Re: Move WiFi router to another room

Thanks Rob that would be great. Can I just check is that charge £25 or £325?? Thanks!

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SCA1972
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Re: Move WiFi router to another room


@rebeccamacd2393 wrote:

Thanks Rob that would be great. Can I just check is that charge £25 or £325?? Thanks!


@rebeccamacd2393 It is £25, looks like @Robert_P had a keyboard malfunction. 😉

 

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rebeccamacd2393
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Re: Move WiFi router to another room

Hi Rob can I please book this service? Thanks

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Zoie_P
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Re: Move WiFi router to another room

Hi @rebeccamacd2393

Yes of course we can get this booked in for you.

I will pop you over a PM to get some details and we can go from there, just keep an eye out for the purple envelope 📩
Zoie

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Zoie_P
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Re: Move WiFi router to another room

Hi @rebeccamacd2393

Thank you for messaging with me, glad I could get this booked in for you and hope all goes well with your visit.

If you wish to rearrange/cancel/view your appointment you can do so here 📅

Thanks,

Zoie 

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