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Jsurman
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Move 2nd tv box to garden office

Hi

how do I request this.  I’ve tried to call a few times but can’t work out how to request an engineer visit 

thx

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lotharmat
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Re: Move 2nd tv box to garden office

How is the box connected?



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Jsurman
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Re: Move 2nd tv box to garden office

Not sure what you mean. I currently have 2 tv boxes in the house, but would like to move one up to the garden room. I gather an engineer will come and do this for a fee

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lotharmat
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Re: Move 2nd tv box to garden office

That's a possibility - if it is a V6 box all you need to do is run a long ethernet cable: Or connect it via Wifi.

If it is a Tivo box that has a coax connection then yes - Engineer needed with a £99 charge!



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Jsurman
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Re: Move 2nd tv box to garden office

It’s a TiVo box but I can’t work out how to book the engineer visit.  Which selection do I make on the phone system 

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jbrennand
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Re: Move 2nd tv box to garden office

If it is a V6 you still need a co-ax cable connection - that's where the cable TV comes from 🙂

It also needs an ethernet cable connection to get the online services or a good wif connection if you have that in there.

So you deffo need the Tech install £99 option - call it in for that

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
lotharmat
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Re: Move 2nd tv box to garden office

Personally, I'd wait it out on here for a for a forum rep -they are much better.



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jbrennand
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Re: Move 2nd tv box to garden office


@lotharmat wrote:
Personally, I'd wait it out on here for a for a forum rep -they are much better.

No argument there !  But IME - if you call in to change your package or installation (and not to report a "fault") they pick up pretty quickly 😎

VM staff can take a day or two or three - depending on how busy they are - but as you are in no immediate hurry.....


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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
DavidJWalker
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Re: Move 2nd tv box to garden office

its £99 for someone to do that if its not a fault and they have to use there outside wire to connect it to the the garden office and it depends on were you want the outside wire to go in the garden and connect it to outside box to your house they can't use the wire what they use for inside your house like your other stuff but you have to get them out still and plan the route from the brown box on your house to your garden office

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Using Ultimate Oomph bundle

Just another VM user trying to help out so my answers may be wrong. If you do like my answer please mark it as helpful; it may help others
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