on 09-12-2021 13:07
Hi,
I've just received my first bill and have seen the breakdown of the charges. It mentions paying a month in advance, does this mean I wont get charged next month or eventually get the money back?
Thanks in advance.
Answered! Go to Answer
on 09-12-2021 13:13
on 09-12-2021 13:13
on 09-12-2021 13:23
Thanks very much for the reply!
on 11-12-2021 13:52
Hey @JT009966 and welcome back to the community.
@lotharmat has given you the correct information about the charges.
More information can be found here on your first and last bills.
Regards,
Steven_L
on 17-10-2022 19:44
I was sure that this payment for an invisible month can be used as for example if a payment is missed, so that the monthly fee is covered from this deposit, but I was painfully convinced that it was not so. At the end of the contract, if I continue to take services, this payment for an invisible month hangs somewhere, and I can’t use it in any way. Since I pay for services a month in advance, then after switching to another provider for a month, this deposit remains with the former provider with somewhere in the spaceships of this company :)? ? I understand you correctly?
on 19-10-2022 19:49
Hi tomaris,
Thanks for coming back to us. It cannot be used in case a payment is missed. Lets say you give notice to cancel today, so cancellation is the 18th November. Your billing period say is the 5th-4th of each month and this is produced on the 20th of each month. In this scenario, you'd be billed 5th November-4th December on your penultimate bill, then a few days after disconnection, a final bill will be created, for the period of the 18th November-4th December. So you'd be credited for that period, minus any charges incurred from the 5th November-18th November.
Best,
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill
on 14-04-2023 12:24
So i was right never straightforward with VM now matter of principle.
on 16-04-2023 13:21
We do apologise for any confusion caused. Let me know if we can help you with anything. @TORNPAPERCLIP
on 16-04-2023 14:02
Nope think I got the wrong end of stick at first I did think I dont owe anything when in fact I may possibly do.