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Modem mode

jonmell
Joining in

on ‎28-12-2023 17:35

I have had various Virgin modem/routers connected to my Netgear Orbi 6 router, currently the latest with 1GB package. I use the Netgear Wifi exclusively. Every time I've tried to put the Virgin modem in modem mode I lose all internet connectivity and need to factory reset to recover. Never worried about it too much as everything works fine leaving it in router mode but I see post after post saying it should be in modem mode.

Am I missing out in any way by leaving it in router mode? Is my issue with modem mode a known thing or is it just me?

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2 REPLIES 2

carl_pearce
Community elder

on ‎28-12-2023 17:48

Is the only wired device connected to the HUB the Netgear?

You need to reboot the Netgear when switching to modem mode.

jbrennand
Very Insightful Person
Very Insightful Person

‎28-12-2023 18:38 - edited ‎28-12-2023 19:08

Try again like this...

To correctly set it up see Tudor’s message 2 in here….
https://community.virginmedia.com/t5/Networking-and-WiFi/Hub3-in-Modem-mode/td-p/5206738

Starting the Hub up last in the sequence is an important step.


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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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