I am trying to put the superhub 3 into modem mode I go through all the steps in the process and apply th changes the modem restarts and I get a red light and no connection I have tried logging in to 192.168.100.1 and get nothing. I have tried for hours and the same result every time.
I have just had the same problem when i tried to put my Super Hub 3 into Modem Mode i lost all my internet connection and could't even connected to the Super Hub via the 192.168.100.1 address to change it back.
After messing about for a bit a called your support team who got me to reset the Super Hub, the guy said that it should work in Modem Mode so once the Super Hub had restarted after the reset he said to try again to put into Modem Mode, but it didn't work again.
Had to reset AGAIN to get the internet back.
Can you please tell how to fix this or send an engineer round, or do you have a problem with the Super Hub 3 Firmware that needs to be fixed ?
Thank you for posting and welcome to Virgin Media Community. I'm sorry to hear that you having issues with your Hub 3.0 specifically on trying to get on modem mode. I appreciate you've done some troubleshooting steps for me. How's your connection now, are your still having the same issue? What specific device are your trying to connect to your Hub 3? You can check this troubleshooting page to get more information on how to resolve your hub concerns. Let us know how it goes.
Feel free to check our forum boards to find helpful tips and troubleshooting guides on all Virgin Media services.