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Mobile phone keeps disconnecting from router

William13
Joining in

Why does my mobile phone keep disconnecting from my virgin router? This usually means I use up all of my mobile data and I have to top it up at additional cost. I'm currently with O2, but a friend of mine is with sky mobile and the same thing happens with her virgin router. This seems to indicate the problem is with virgin routers. I now try to make sure my mobile data is off at all times so I don't get caught out. I understood wi fi and mobile data was both supposed to be kept on and the mobile would automatically connect to your router when at home I.e saving using up data. Is this no longer the case?

2 REPLIES 2

Client62
Legend

If this is an issue with an iPhone : Turn OFF  "Wi-Fi Assist"

Gareth_L
Forum Team
Forum Team

Hello William13.

Thanks for your first post and welcome to our community.

Can I just ask if you have been able to resolve the issue with your mobile phone now?

Please let me know if you need any more help.

Gareth_L