@Nuerye wrote:
Hi,
Since exactly a week ago the big chunk of optic fibre cable running under the street is missing - some workers, no idea who they were or what they were doing - cut it off. The missing cable was determined by the Virgin Technician on Friday. That means that obviously I and my neighbours have no internet connection, no TV, and literally no Virgin Services.
So my problem is that since it was discovered I keep hearing a lot of promises - first, someone was to come on Saturday, then Monday, then yesterday before the end of the day, then today between 8-12, but absolutely no one showed up and the services are still missing. I have a lot of work to do that requires me to have a working internet connection, but the speed of the Virgin Media hotspot and one other hotspot I had to pay to get access to is really bad and keep disconnecting at random.
So, how do I get someone to actually do something about the issue or tell me the truth? No services, no engineers, everyone I spoke to either promised dates that never happened or doesn't want to tell us anything. How long does it take to replace a chunk of cable that causes people paying for services to be completely cut off from them???
thats a good question that you are unlikely to get a answer to or a full answer - you will as you have found get all sorts of lies and mistruths and thats about as good [or bad] as it will get - if it needs council permission to dig and repair things then the standard answer is 6 weeks but thats a guess - it may be longer or tomorrow - i am sure its been flagged up and has been assigned to work at a sub contractor but thats a black hole - no one talks to each other
so in short it will happen when it happens - make sure you are registered for compensation as they will not suspend your bill - they will still want to collect the DD - the compensation should cover that and more
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Tony