Missing onu power supply

[Beau1]

Same as other posts. I told the sales team I was missing the ONU power supply but they were 100% only concerned in up selling virgin products. Hub 5 arrived but no ONU power supply

[Client62]

New Install Assistance

Call the Pre-installation and delivery team on 0800 052 1734.
Inform them the ONU PSU is missing and you are unable to complete the installation, book an engineer to get the system up and running.

An engineer visit to complete the installation would be a good idea as there are now two forms of RFoG earlier ones like ours with an external ONT and later versions with an internal ONT.

[Ayisha_B]

Hi @Beau1 👋

Welcome to our Community Forums and thanks for your post. 

I am sorry to hear you are missing the Power Supply. 

I will pop you a PM 📩 now to help further. 

Speak soon!