cancel
Showing results for 
Search instead for 
Did you mean: 

Missing components when returning box to Virgin Media.

mussa3
Joining in

We have can cancelled our contract with Virgin and need to return the tv box and internet modem. I no longer have the TV aerial splitter and coaxial cable (we have all the other cords etc.). I understand there is a fine if there are parts missing - has anyone been fined for missing one or two parts?

Thanks

1 REPLY 1

Adri_G
Forum Team (Retired)
Forum Team (Retired)

Hi, mussa3. 
Thanks for joining our forums and welcome to the VM community, we'd love to see how we can help with your query.

Sorry to see the confusion our equipment return has caused, please visit our link here for more on what equipment we require returned or recycled which will help with this.

We can explain that you may return your hub and any TV boxes based on the above page and info as well as the communication you have from us about your equipment, coax cables and splitters are not needed. 

Do let us know if this clears things for you and if you have more questions or concerns, happy to assist further.

Adri
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs