Virgin Media Community

[AranN]

Any feedback as to why the broadband has been  going down regularly at 12am or 1am. 

It's been for the past week. 

Numerous topics on this forum saying the same thing and hundreds of posts on twitter is you search for virgin media midnight. 

Seems to be a national issue. But no answers given or details shared. Would be nice to know when it stops doing it. 

[jbrennand]

They often do work on the network in the wee small hours that disconnects customers for a short period. they usually dont inform customers as they only usually last 2 or 3 days.

if its going on beyond that for yoy then set up a BQM to keep a record of them in case you need to take it further.
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If you haven’t already, set up a free, secure and “offlsite” - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph”. Click the lower link (Share Live Graph) then click generate. Copy the text in the Direct Link box, beware, there may be more text than you can see. On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK

https://www.thinkbroadband.com/broadband/monitoring/quality

[Tudor]

My guess is VM is updating something globally across their network.

[paul0363]

Fixed now apparently:

https://www.ispreview.co.uk/index.php/2022/06/virgin-media-o2-uk-fix-midnight-broadband-connectivity...

[AranN]

Thanks for the update

[Gareth_L]

Hello AranN.

Can we please ask how the connection has been since your last post? 

Gareth_L

[AranN]

Better but still disconnects at 1am.

Postcode is bs2 0ag

[Alex_RM]

Hi AranN,

Looking at things from our side everything looks to be within the specifications we would expect.

Are the disconnects over a wired or wireless connection?

Alex_Rm

[AranN]

Cut-offs occur on both wired and wireless.

Can provide a log or account number if required.

[Ryan_N]

I would advise to set up a 'Broadband Quality Monitor'. it will monitor the state of your connection and record any network dropouts etc - You can do this at ThinkBroadband (https://www.thinkbroadband.com/broadband/monitoring/quality)

Give it around 24 hours once set up so the data can produce and then click 'Share Live graph' and paste the 'Direct Link' on to your post.

Cheers, 
Ryan.