Virgin Media Community

[Sarahwestcotes]

Son has had a power line connection in his room for last 3 years with no problems. Online meetings and learning for myself and daughter led us to install a Wi-Fi mesh using BT mini hubs a few weeks ago as the signal kept kicking us out of meetings and dropping out regularly.

Mesh has completely sorted the Wi-Fi issues but since then the power line connection has repeatedly failed saying it doesn’t recognise the IP address - help! 

[sayekm]

I am not an IT expert but have very similar setup as yourself 😎

I have a 1gb powerline to sons bedroom as he plays online games and 2 disc BT whole Wi-Fi.. and it works great.

Only thing I would ask is how the hub3 set? Is it modem mode or router mode with Wi-Fi disabled.

[Sarahwestcotes]

Thanks for replying. How do I check this? 

[sayekm]

I am guessing you never accessed the router menu therefore still at default settings with Wi-Fi on.

You need to enter this on the top browser 

Enter the password at this this screen. If 1st time you will need to use the password at the base of the hub3

And below should confirm Wi-Fi on or off. 

[mjpartyboy · Accepted solution]

Unless you've done something to the router's configuration that has affected the Powerline's wired connection, mesh Wi-Fi shouldn't have any impact on it.

For example, my setup is SH2 in modem mode wired to AC86U router wired to TP-Link Powerline adapter (lounge to kitchen adapters) and wireless backhaul to AC68U mesh node. This is not including any of the devices that connect to the 2.4 GHz and 5 GHz wireless networks or Powerline adapters.

[sayekm · Accepted solution]

I am guessing OP still has Wi-Fi enabled on the hub3 if still on default mode and another Wi-Fi network with the mesh  ☹️

[Sarahwestcotes]

Thanks all - replacing the power line as that seems to be the problem!