Hi @mdcb, thanks for your post although I'm sorry you've been disconnected several times when speaking to us.
It'll be the Moving + Transfers team that you need to speak to about this, as they'll make sure they arrange an engineer install (to get the socket relocated) when being able to get you moved over to your new property.
This is only something we'll be able to sort though, in the transitional period between moving out of your property and into your new one though i.e. we must have disconnected your account at your old address, to be able to supply with with working services at your new one.
The movers team will get an appointment set up for you that coincides with the disconnection of your old account/address, to ensure that you're not left without services.
I'd advised contacting them approximately 2 months before your move so it's enough time to get everything in place.
Their direct line is 0345 454 1111 option 1, option 4, option 3.
I hope this helps!
Many thanks
Tom_W