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Manager Call Back

Joining in

I’ve been having long term issues with our broadband. How do I get a call back from a manager?


Community elder
I'm not sure that even exists..

What issues are you having? Maybe we can help.

Hub 3 - Modem Mode - TP-Link Archer C7

Our broadband has really bad connection. We had over 35 calls with them the last 12 months. They keep saying different issues and to wait 24 hours.

Today’s call I was asked for a manager and they said they can’t provide one.

Can you post your Hub status and logs?
Someone should be spot where the problem is.
Navigate to (or - if in modem mode)
Don't log in!
Click on 'router status'
Copy/paste the data from each of the tabs as text into a 'REPLY' as opposed to 'QUICK REPLY'. The forum software will remove the MAC addresses for you (If you get an error - just click the 'post' button again).

Also, set up a 'Broadband Quality Monitor'. This will monitor the state of your connection and record any network dropouts etc - You can do this at ThinkBroadband (
Give it a while to gather data and then click 'Share Live graph' and paste the 'Direct Link' into the forum!

The BQM will be a really useful tool to show just how bad the connection is and can be used to evidence this.

Hub 3 - Modem Mode - TP-Link Archer C7

Hi @Bence 

Thanks for posting and welcome to the community.

I am sorry to hear of any broadband issues and also the dispute over the manager call back. This doesn't match what our system shows from the check however. You do need a technician visit as some of your downstream power levels are out of spec. 

I'll send you a PM now to assist further.

Best wishes.

Forum Team

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