Manager Call Back

[Bence]

I’ve been having long term issues with our broadband. How do I get a call back from a manager?

[lotharmat]

I'm not sure that even exists..

What issues are you having? Maybe we can help.

[Bence]

Our broadband has really bad connection. We had over 35 calls with them the last 12 months. They keep saying different issues and to wait 24 hours.

Today’s call I was asked for a manager and they said they can’t provide one.

[lotharmat]

Can you post your Hub status and logs?
Someone should be spot where the problem is.
Navigate to http://192.168.0.1 (or http://192.168.100.1 - if in modem mode)
Don't log in!
Click on 'router status'
Copy/paste the data from each of the tabs as text into a 'REPLY' as opposed to 'QUICK REPLY'. The forum software will remove the MAC addresses for you (If you get an error - just click the 'post' button again).

Also, set up a 'Broadband Quality Monitor'. This will monitor the state of your connection and record any network dropouts etc - You can do this at ThinkBroadband (https://www.thinkbroadband.com/broadband/monitoring/quality)
Give it a while to gather data and then click 'Share Live graph' and paste the 'Direct Link' into the forum!

The BQM will be a really useful tool to show just how bad the connection is and can be used to evidence this.

[John_GS]

Hi @Bence 

Thanks for posting and welcome to the community.

I am sorry to hear of any broadband issues and also the dispute over the manager call back. This doesn't match what our system shows from the check however. You do need a technician visit as some of your downstream power levels are out of spec. 

I'll send you a PM now to assist further.

Best wishes.