Virgin Media Community

[rikthemonk]

Anyone know how to configure the websafe app? 

I can find the link to manage web safe settings in https://my.virginmedia.com/my-apps/onlinesecurity/toolkit which should take me to https://my.virginmedia.com/my-apps/onlinesecurity/websafe/settings but instead it automatically redirects back to https://my.virginmedia.com/my-apps/onlinesecurity/toolkit which is frustratingly very circular.

Similarly when I am in https://my.virginmedia.com/home/index and click “Manage my Web Safe settings” it should take me to  https://my.virginmedia.com/my-apps/onlinesecurity/websafe/settings but instead it also automatically redirects back to https://my.virginmedia.com/my-apps/onlinesecurity/toolkit and back to where I started...

Looks like user

hmmdonuts had this same issue in their posting on 5/11/2020 and the forum team (Martin) took it up with them privately so can't see the solution. 

Davewelsh raised this issue on 15/12/2020 and Natalie from the forum team helped but it does not look to have been resolved there either.

chancer4545 raised this same issue on 2/1/2021 and Emily tried to help but also does not look like it has been resolved

metalchick77 raised this same issue on 18/1/2021 and Chris tried to help

Please note - going to  https://my.virginmedia.com/my-apps/onlinesecurity/websafe/settings.html in different browsers or in incognito mode does not resolve the issue.

[Danny08]

Hello,

Thank you for this information above.

Please check out this option i'm pretty sure on about this https://my.virginmedia.com/my-apps/onlinesecurity/websafe/settings.html

[rikthemonk]

Thank you for replying so quickly Danny.

Unfortunately https://my.virginmedia.com/my-apps/onlinesecurity/websafe/settings.html is automatically redirecting to https://my.virginmedia.com/my-apps/onlinesecurity/toolkit (where it then advertises the F-secure service for £3 a month)

[Danny08]

Hello,

This sounds to me you are cached on your browser.
Please clear your history and cache out of your browser once done, close out your browser and re-open try again. I have myself tested the link it works for myself.

[rikthemonk]

In Internet Explorer, did [CTRL]+[SHIFT]+[DEL] and deleted all of the browsing history and cleared the cache and then went to https://my.virginmedia.com/my-apps/onlinesecurity/websafe/settings.html  and it still applied the redirection.

Also, wouldn't the redirection be applied server side rather than client side?

[Danny08]

Hello,

Microsoft has stopped Internet Explorer. You should upgrade to Edge this might be the reason you're getting redirected. You are using out-date browser. That is no longer supported.

[sophist]

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@rikthemonk wrote:

I can find the link to manage web safe settings in https://my.virginmedia.com/my-apps/onlinesecurity/toolkit which should take me to https://my.virginmedia.com/my-apps/onlinesecurity/websafe/settings but instead it automatically redirects back to https://my.virginmedia.com/my-apps/onlinesecurity/toolkit which is frustratingly very circular.

Similarly when I am in https://my.virginmedia.com/home/index and click “Manage my Web Safe settings” it should take me to  https://my.virginmedia.com/my-apps/onlinesecurity/websafe/settings but instead it also automatically redirects back to https://my.virginmedia.com/my-apps/onlinesecurity/toolkit and back to where I started...

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i have the same issue - cyclical redirect back to the main page. not sure why, and never bothered investigating it much since i don't use (or want to use) websafe. Probably need someone from VM to comment.

[rikthemonk]

Thank you for that Danny but I still suspect it is a server side issue rather than a client side browser issue.

However went into edge, menu/setting/privacy and cleared everything. 

Went to https://my.virginmedia.com/my-apps/onlinesecurity/websafe/settings and the server still redirected it to https://my.virginmedia.com/my-apps/onlinesecurity/toolkit

[rikthemonk]

Thankyou for that tehwolf - whilst I checked before it is useful to have confirmation that it is not just me seeing this redirect occurring...

[Danny08]

Hello,

Login your my.virginmedia account.
You will see my apps, then web safe click this then should allow you open the option.

Try this without using the URL links.