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Making Calls in Microsoft teams disconnects router from internet

I've been experiencing a problem where when I make or receive a call using Microsoft Teams I lose connection to the internet.  The router totally disconnects all devices - wired and wifi lose connection.  Rebooting reconnects but as soon as I make another call it disconnects, it only needs to be a voice call, not video.

It doesn't always happen, mostly early afternoon, but it's very frustrating and as I'm working from home is causing issues.  I could understand if it was just slow or just my PC, but can't understand why it's crashing all the connections.  I'm also not sure that the router is disconnecting from the Internet, the lights look like it's still connected, it may be the devices that have lost connection as my PC can't ping the router when this happens.

I've also done a complete reset of the router.

Anyone got any thoughts.

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Re: Making Calls in Microsoft teams disconnects router from internet

Thanks for posting Cathbiggs and welcome to our community.

Sorry to hear you're having issues with making calls via Microsoft Teams.  Can I ask if this is something you're accessing on a personal or work issued device?

Regards

Lee_R

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Re: Making Calls in Microsoft teams disconnects router from internet

I have the exact same problem! Its driving me crazy!! 

Please help virgin I have tried all the standard things like restarts and updates 

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Re: Making Calls in Microsoft teams disconnects router from internet


@amberbraithwait wrote:

... snip ..


If you want assistance please start your own thread.

***********************************************************************************************************************************

Mike Robinson
Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.


My Broadband Ping - 26_Aug_2020
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Re: Making Calls in Microsoft teams disconnects router from internet


@Cathbiggs wrote:

I've been experiencing a problem where when I make or receive a call using Microsoft Teams I lose connection to the internet.  The router totally disconnects all devices - wired and wifi lose connection.  Rebooting reconnects but as soon as I make another call it disconnects, it only needs to be a voice call, not video.

It doesn't always happen, mostly early afternoon, but it's very frustrating and as I'm working from home is causing issues.  I could understand if it was just slow or just my PC, but can't understand why it's crashing all the connections.  I'm also not sure that the router is disconnecting from the Internet, the lights look like it's still connected, it may be the devices that have lost connection as my PC can't ping the router when this happens.

I've also done a complete reset of the router.

Anyone got any thoughts.


Have you checked the 'Check Service Status' at the top of the page ?

If nothing is showing try phoning 0800 561 0061, this will tell you of more local issues that may be affecting the area. Be aware that it isn't a manned line.

Go round all the accessible co-ax connections and ensure that they are finger tight.

If everything above is OK we need do some more troubleshooting; to start with …

 

Can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.

Post a link to your BQM on here.

Instructions for posting BQM Link

Under your BQM graph are two links in red.

Click the lower link (Share Live Graph) then click generate.

Copy the text in the Direct Link box, beware, there may be more text than you can see.

On here click the Link icon (2 links chain to the left of the camera icon)

In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.

Then

 

Can you please

Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter. 

Hub 3 When the page appears DO NOT LOG IN but click ‘Check Router Status’.

Hub 4 When the page appears LOG IN then click ‘Check Router Status’.

Copy and paste the contents of the Downstream, Upstream and Network Log tabs onto here, if you get a yellow warning click the Post button again. Use one post for each tab if you wish. Please do not use screen grabs.

A Guru will be along soon to decipher the info.

***********************************************************************************************************************************

Mike Robinson
Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.


My Broadband Ping - 26_Aug_2020
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