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Macbook Air connected to wifi but download speed is 0

OAllum
Joining in

Hi, 

I recently moved into a new flat and have started using Virgin for the first time. Ever since the hub has been turned on, my macbook air has been unable to load webpages consistently. My roommate and I both have iphones with no issues and their laptop works as well. 

 

My macbook connects to the wifi but I am unable to look things up or load any websites. For some reason, for a few minutes at a time, it seems to work perfectly but then it cuts out. Additionally, if I load a page using mobile data for example a Youtube video, and connect back onto the network, it loads perfectly fine.

If anyone have any suggestions/solutions on how to fix this issue they would be greatly appreciated.

 

Thank you.

 

5 REPLIES 5

jbrennand
Very Insightful Person
Very Insightful Person

Have a look through these recent threads with similar issues - see if anything in these helps sort it.

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APPLE CONNECTION ISSUES

No connectivity on Apple kit may be a MAC filtering issue for Apple devices - see if this has the solution for you….

https://community.virginmedia.com/t5/Networking-and-WiFi/Intermittent-iPhone-Apple-MacBook-amp-HP-Pr...
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“LIMIT I.P. TRACKING”

Switching this off solved the speeds issue here….

https://community.virginmedia.com/t5/Networking-and-WiFi/Wifi-slow-on-MacBook-Pro-but-fast-on-all-ot...
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After a MacOS/iOS update, it may auto turn on Automatic Proxy Discovery for all Wi-Fi networks - so turn it off in network settings as per message 7. In iOs go to Settings>WiFi> tap the blue”I” icon and scroll down and make sure Configure Proxy/‘ is set to off - also that Configure DNS and Configure IP are set to automatic

https://community.virginmedia.com/t5/Networking-and-WiFi/Hub-5-macOS-Monterey/td-p/4885920

Cant connect as password is incorrect on iPhone (& Andrex)……. this sorted it…
https://community.virginmedia.com/t5/Networking-and-WiFi/Iphone-can-t-connect-to-Virgin-WIFI-Incorre...

Just moving SIM sorted it here

https://community.virginmedia.com/t5/Networking-and-WiFi/Iphone6s-will-not-connect-to-internet-via-w...


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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

Hi John,

Thanks for the reply. Unfortunately none of the solutions have worked for me. Do you have any further suggestions?

jbrennand
Very Insightful Person
Very Insightful Person

There was this.....

After playing around a bit I found what the actual problem is: the Virgin Media router for some reason doesn't like it when the “Limit IP address tracking” option is on. I simply turned it off and the connection is back at full speed.


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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

Client62
Hero

Make sure to disable all forms of VPNs including Apple Private Relay / Private Browsing tools.

jbrennand
Very Insightful Person
Very Insightful Person

And this...

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Hub 3 - make sure WPA-PSK is Disabled i.e. WPA2-PSK is the security mode.

Hub 5 - make sure WPA3-SAE is Disabled i.e. WPA2-PSK is the security mode.

Hub 3/4/5 - try with Smart Wi-Fi aka Wireless Channel Optimisation Disabled.

Hub 3/4/5 - try with Auto Channels is Disabled on both 2.4Ghz and 5 Ghz.


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John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.