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MS Teams drops the call (is fine on other Wifi Connections)

I have trouble with MS Teams calls dropping but if I use a different wifi its OK so I wonder if related to my super hub

Hardware Version 1.03
Software Version V2.01.15

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Alessandro Volta
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Re: MS Teams drops the call (is fine on other Wifi Connections)

What is MS Teams like using a direct connection using a Cat 5E/6 cable between the Hub and a 1Gbs capable Pc/Mac/Chromebook and no other devices connected ?

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Mike Robinson
Semi-Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.

My Broadband Ping - 26_Aug_2020
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Re: MS Teams drops the call (is fine on other Wifi Connections)

I cant reach a cat 5 cable to the superhub but it must be some odd port thing because I can schedule a Teams call and it works fine. If I just call someone without scheduling a call it fails. That only happens on my home network.

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Re: MS Teams drops the call (is fine on other Wifi Connections)

Virgin Media folks....any chance of a replacement hub. You'll see from the hardware version it is very old....

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Re: MS Teams drops the call (is fine on other Wifi Connections)

Hi davidridge,

 

Thank you for posting. 

 

My sincere apologies for the delay, we have been a little busier than usual at the moment. 
 

We would be very happy to look in to this further for you.

 

As I am going to need to ask some account specific questions I will pop you over a private message now.
This message will be available via the purple envelope on the top right of this page.

 

Speak soon, 
 

Nat
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