on 20-12-2022 14:43
For more than a month the broadband in our household goes down for a couple minutes more than 5 times a day. I have checked the network log and every time there is an MDD message timeout is when the broadband disconnects from the internet. Here are some figures from the hub settings:
Network Log
Time Priority Description
20-12-2022 14:12:07 | notice | CM-STATUS message sent. Event Type Code: 4; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
20-12-2022 14:10:33 | notice | CM-STATUS message sent. Event Type Code: 1; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
20-12-2022 14:10:29 | warning | MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
20-12-2022 14:03:23 | notice | CM-STATUS message sent. Event Type Code: 4; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
20-12-2022 14:01:35 | notice | CM-STATUS message sent. Event Type Code: 1; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
20-12-2022 14:01:23 | warning | MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
20-12-2022 11:54:42 | notice | CM-STATUS message sent. Event Type Code: 4; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
20-12-2022 11:53:03 | notice | CM-STATUS message sent. Event Type Code: 1; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
20-12-2022 11:52:43 | warning | MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
20-12-2022 02:28:22 | notice | CM-STATUS message sent. Event Type Code: 4; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
20-12-2022 02:26:51 | notice | CM-STATUS message sent. Event Type Code: 1; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
20-12-2022 02:26:48 | warning | MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
20-12-2022 00:25:27 | notice | CM-STATUS message sent. Event Type Code: 4; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
20-12-2022 00:24:03 | notice | CM-STATUS message sent. Event Type Code: 1; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
20-12-2022 00:23:44 | warning | MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
19-12-2022 23:06:32 | notice | CM-STATUS message sent. Event Type Code: 4; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
19-12-2022 23:05:00 | notice | CM-STATUS message sent. Event Type Code: 1; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
19-12-2022 23:04:56 | warning | MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
19-12-2022 20:44:00 | notice | CM-STATUS message sent. Event Type Code: 4; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
19-12-2022 20:42:57 | notice | CM-STATUS message sent. Event Type Code: 1; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
19-12-2022 20:42:31 | warning | MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
19-12-2022 19:30:35 | notice | CM-STATUS message sent. Event Type Code: 4; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
19-12-2022 19:28:55 | notice | CM-STATUS message sent. Event Type Code: 1; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
19-12-2022 19:28:39 | warning | MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
19-12-2022 18:02:56 | notice | CM-STATUS message sent. Event Type Code: 4; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
19-12-2022 17:56:35 | notice | CM-STATUS message sent. Event Type Code: 1; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
19-12-2022 17:56:27 | warning | MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
19-12-2022 14:52:14 | notice | CM-STATUS message sent. Event Type Code: 4; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
19-12-2022 14:50:31 | notice | CM-STATUS message sent. Event Type Code: 1; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
19-12-2022 14:50:22 | warning | MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
19-12-2022 13:41:52 | notice | CM-STATUS message sent. Event Type Code: 4; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
19-12-2022 13:40:40 | notice | CM-STATUS message sent. Event Type Code: 1; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Downstream
Downstream bonded channels
1 | 355000000 | 4 | 42 | QAM 256 | 28 |
2 | 211000000 | 4.9 | 42 | QAM 256 | 10 |
3 | 219000000 | 5 | 42 | QAM 256 | 11 |
4 | 227000000 | 5 | 42 | QAM 256 | 12 |
5 | 235000000 | 5 | 42 | QAM 256 | 13 |
6 | 243000000 | 4.9 | 42 | QAM 256 | 14 |
7 | 251000000 | 4.8 | 42 | QAM 256 | 15 |
8 | 259000000 | 4.6 | 42 | QAM 256 | 16 |
9 | 267000000 | 4.9 | 42 | QAM 256 | 17 |
10 | 275000000 | 4.9 | 42 | QAM 256 | 18 |
11 | 283000000 | 5 | 42 | QAM 256 | 19 |
12 | 291000000 | 5.1 | 43 | QAM 256 | 20 |
13 | 299000000 | 4.8 | 43 | QAM 256 | 21 |
14 | 307000000 | 4.9 | 43 | QAM 256 | 22 |
15 | 315000000 | 4.8 | 43 | QAM 256 | 23 |
16 | 323000000 | 4.8 | 43 | QAM 256 | 24 |
17 | 331000000 | 4.4 | 42 | QAM 256 | 25 |
18 | 339000000 | 4.4 | 42 | QAM 256 | 26 |
19 | 347000000 | 4 | 42 | QAM 256 | 27 |
20 | 363000000 | 3.8 | 42 | QAM 256 | 29 |
21 | 371000000 | 4.2 | 42 | QAM 256 | 30 |
22 | 379000000 | 4.1 | 42 | QAM 256 | 31 |
23 | 387000000 | 3.9 | 42 | QAM 256 | 32 |
24 | 395000000 | 4.1 | 42 | QAM 256 | 33 |
25 | 403000000 | 4.1 | 43 | QAM 256 | 34 |
26 | 411000000 | 4.2 | 43 | QAM 256 | 35 |
27 | 419000000 | 4.1 | 43 | QAM 256 | 36 |
28 | 427000000 | 4.1 | 43 | QAM 256 | 37 |
29 | 435000000 | 4.1 | 43 | QAM 256 | 38 |
30 | 443000000 | 3.9 | 42 | QAM 256 | 39 |
31 | 451000000 | 4.3 | 43 | QAM 256 | 40 |
Downstream bonded channels
1 | Locked | 42 | 45 | 0 |
2 | Locked | 42 | 5 | 0 |
3 | Locked | 42 | 11 | 0 |
4 | Locked | 42 | 17 | 0 |
5 | Locked | 42 | 10 | 0 |
6 | Locked | 42 | 5 | 0 |
7 | Locked | 42 | 7 | 0 |
8 | Locked | 42 | 9 | 0 |
9 | Locked | 42 | 10 | 0 |
10 | Locked | 42 | 12 | 0 |
11 | Locked | 42 | 6 | 0 |
12 | Locked | 43 | 2 | 0 |
13 | Locked | 43 | 3 | 0 |
14 | Locked | 43 | 8 | 0 |
15 | Locked | 43 | 19 | 0 |
16 | Locked | 43 | 8 | 0 |
17 | Locked | 42 | 20 | 0 |
18 | Locked | 42 | 27 | 0 |
19 | Locked | 42 | 45 | 0 |
20 | Locked | 42 | 49 | 0 |
21 | Locked | 42 | 51 | 0 |
22 | Locked | 42 | 60 | 0 |
23 | Locked | 42 | 72 | 0 |
24 | Locked | 42 | 66 | 0 |
25 | Locked | 43 | 81 | 0 |
26 | Locked | 43 | 81 | 0 |
27 | Locked | 43 | 91 | 0 |
28 | Locked | 43 | 80 | 0 |
29 | Locked | 43 | 82 | 0 |
30 | Locked | 42 | 99 | 0 |
31 | Locked | 43 | 88 | 0 |
Upstream bonded channels
0 | 49600000 | 43.5 | 5120 | QAM 64 | 1 |
1 | 43100000 | 43 | 5120 | QAM 64 | 2 |
2 | 36600000 | 43 | 5120 | QAM 64 | 3 |
3 | 30100000 | 42.3 | 5120 | QAM 64 | 4 |
4 | 23600000 | 42.5 | 5120 | QAM 64 | 5 |
Upstream bonded channels
0 | ATDMA | 0 | 0 | 0 | 0 |
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
on 20-12-2022 17:35
Your stats are good but your log confirms the problem you are having. Power off your hub, check that all the connections are tight between the hub and wall socket and that the cable is not damaged or kinked, and power on the hub again. Come back here if the problem persists.
on 20-12-2022 19:08
Hi Roger,
We have tried this a few times and have had engineers out twice and both have said the cables in the household are fine and not damaged.
on 20-12-2022 20:54
I had this issue, and unfortunately, no one could clearly explain what leads to the MDD message time but it's certainly something within the VM infrastructure.
Not sure if relevant (probably not), but I started having these issues with the Hub 5 > https://community.virginmedia.com/t5/Networking-and-WiFi/Frequent-disconnects-since-upgrading-to-the...
I had a couple of engineer visits, replacing and installing various things, but they could not fix the issue. I wish you better success!
on 20-12-2022 21:34
MDD stands for Mac Domain Descriptor, which is a technical term for basically describing to the hub how the equipment at the far end of the cable is setup, what it should be listening out for etc. The underlaying technology is referred to as DOCSIS and it is designed to be highly dynamic, it works on the basis that overlaying digital data onto what was designed originally as a means of transmitting analogue cable TV to subscribers using cables that could be 20-30 years old, is somewhat problematic! Now don’t get me wrong, the mathematics and the infrastructure to implement it, is really quite elegant and remarkable, and as such it is designed to be really quite robust and cope with rapidly changing situations.
Your hub, on startup, listens for specific signals and messages on the cable, when it receives them, they tell the hub which frequencies it should be listening on, how many specific channels it should expect to receive and ignore all others, the hub currently will lock onto either 24 or 32 downstream channels and on one of these the MDD is transmitted, the sort of ‘primary channel’, as long as the hub periodically receives these MDD messages it’s happy and knows exactly how to ‘talk’ to the kit at the other end.
But, as I said DOCSIS is dynamic, so what happens if the channel that the MDD is currently on become impaired, a bit noisy maybe? The CMTS, basically the big modem on the other end of the cable, knows this and switches the MDD notifications to another channel, your hub, though doesn’t know this and suddenly finds that it is no longer receiving the MDD messages where it was expecting to find them, it has basically timed out! So what the hub does is to start looking on the other channels to see if the messages are there and eventually finds them and all is well - it does though log a scary looking message but notice that the priority of this is ‘warning’. In DOCSIS modem parlance a ‘warning’ message just means that something has happened, but no worries, I know how to work around it and it won’t cause any problems. In contrast a Sync Timing message will be ‘critical’ which translates as ‘something really bad has happened which I can’t compensate for and your connection really is going to be impacted’.
So don’t loose sleep about the MDD timeout messages, well except if there are a lot of them in close succession, then that is an indication that something is a bit ‘off’ with the underlaying connectivity.
Bottom line the MDD timeout messages are not in themselves anything to worry about, too many of them (and no, there isn’t a hard and fast rule of how many is too many), then that is a symptom that something else isn’t quite right.
And yes, I do know that most of the above is a massive over simplification of the actual way this stuff all works, I’m just trying to get the salient points across. There are some really good Wikipedia articles on how it functions for those who are interested. Be warned, though, the underlaying mathematics does go off into the weeds really quickly.😉
John
on 20-12-2022 22:22
on 21-12-2022 13:13
To add some more info, I used a BQM to track packet loss and the spikes in packet loss happen when the MDD message timeouts appear on the network log.
21-12-2022 13:17 - edited 21-12-2022 13:18
Yep, this is exactly what was happening with my issue.
I'm not sure I buy into this:
So don’t loose sleep about the MDD timeout messages, well except if there are a lot of them in close succession, then that is an indication that something is a bit ‘off’ with the underlaying connectivity.
I think it is something to lose sleep about, it does seem the MDD message timeout causes a loss of connectivity for 1-2 minutes whilst it's trying to fix itself, which is not ideal when on a Zoom call with execs. If this is expected behaviour, I would jump ship to another ISP!
on 21-12-2022 13:21
This is the exact situation that is happening daily, calls with work are being dropped for 2 minutes. Unfortunately there are a few of us in this household and we need super fast speeds and Virgin are the only ones in our area who offer fast enough speeds 😞
on 21-12-2022 13:24
Frustrating isn't it!
The amount of times I had to check I was still audible... a tip to know when its dropped, open up a command prompt and run a continuous ping to 8.8.8.8 (ping 8.8.8.8 -t) - when it times out after a few attempts, you know the connection has dropped. I was running this side by side on my meetings - at least it lets you know when to stop talking! 😄
You can then validate the ping timeouts against the BQM graphs and Hub logs.