I have just had the Ultimate Bundle installed by technicians which is claimed to be 600Mb but I am receiving 20-270Mb which is below the minimum statuary requirement of 300Mb. A technician has attended and claimed to make software configuration changes to my Hub3 but still the same. I was supposed to have a Hub4 but is currently out of stock, will this make a difference?
Thanks for the info. A Hub 3 was installed, waiting upgrade to Hub 4 due to lack of stock. I checked the Virgin business website which is a bit more informative than consumer and Virgin say the official way to check broadband speed on a Hub 3 is to connect a computer via ethernet and use https://www.speedtest.net/
Sadly my latest broadband speed test shows 94.75Mbs wired, 77.95Mbps Wifi, rather than 600Mbs or thereabouts. Sigh I will fight my way through to customer service again.
VM supply you with a broadband connection, not WiFi. The speed guarantee is only applicable to Ethernet cable connected devices. VM, like all ISPs, do not guarantee WiFi speed due to some many variables that can affect the WiFi signal.
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