Virgin Media Community

[Wilsonsdad]

Hi, since my contract was renewed in October when I conduct a speed test my speeds are only averaging around 10-20 mb, I used to get 100+ (I'm still paying for 100mb package) when I do a test my kit it states there is an issue, I have been on the online help but it has not been solved and said I need to call, I called and spoke to a call centre who fobbed me off with a script they read from saying may be an issue in area and to call again in a week if not fixed, this has gone on since October!! There is no 5ghz showing when on WiFi, I have changed the names for both 2ghz and 5 GHz and all the other suggestions here, I will be complaining to virgin but I imagine it will fall.on deaf ears 😩

[tehwolf]

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@Wilsonsdad wrote:

Hi, since my contract was renewed in October when I conduct a speed test my speeds are only averaging around 10-20 mb, I used to get 100+ (I'm still paying for 100mb package) when I do a test my kit it states there is an issue, I have been on the online help but it has not been solved and said I need to call, I called and spoke to a call centre who fobbed me off with a script they read from saying may be an issue in area and to call again in a week if not fixed, this has gone on since October!! There is no 5ghz showing when on WiFi, I have changed the names for both 2ghz and 5 GHz and all the other suggestions here, I will be complaining to virgin but I imagine it will fall.on deaf ears 😩

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if your hub is faulty (not broadcasting the 5ghz network) then VM should provide you a new one - you say you've given the networks different names - if you can't see the 5ghz ssid on a 5ghz device then i guess you'll either need to call it in and request a new one due to it being faulty, or wait around here for a few days for VM to respond - the forum staff can arrange for a new one to be sent out. 

[Wilsonsdad]

Thanks for the reply, I'll await virgins response .