I experience this a lot, I am on the M600 package but rarely consistently get these speeds. I am currently getting 1mbps and when I phoned Virgin they have said a team will monitor it for 24 hrs. Really unhappy by this response, I currently cannot work and neither can my girlfriend. Really poor service. Can anyone help??? I have done all the reboots etc
Yikes - that doesn't sound good at all especially for wired!
Can you post your Hub status and logs? Someone should be spot if there is a problem Navigate to http://192.168.0.1 (or http://192.168.100.1 - if in modem mode) Don't log in! Click on 'router status' Copy/paste the data from each of the tabs. The forum software will remove the MAC addresses for you (you may need to click the 'post' button again).
Also, set up a 'Broadband Quality Monitor'. This will monitor the state of your connection and record any network dropouts etc - You can do this at ThinkBroadband (https://www.thinkbroadband.com/broadband/monitoring/quality) Give it a while to gather data and then click 'Share Live graph' and paste the 'Direct Link' into the forum!