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Message 1 of 26
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Low Speeds Wired and Wifi m350

hello, so i have a m350 package and we was getting low speeds and after 5 days of messaging customer support ( really slow even before covid ) they asked to send a new hub and its been 7 days now and the wifi speeds is even slower! Wired only getting 20-40mbps its not enough for the wired person to play the playstation constant lagging, and the wifi upstairs is only hitting 20mb.. i thought it might of been the ethernet cable but i bought a new cat7 ethernet cable and no difference ever since we got VM its been nothing but hassle can someone help please! Ive been waiting 42 hours almost for a reply from VM support. Also when i go on the app and do testings it says the signal strengh and speeds is V Good even though it isnt. help please thank you.

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Message 2 of 26
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Re: Low Speeds Wired and Wifi m350

Could you access your router using http://192.168.0.1/ . Don't log in, select the 'Check Router Status' option and paste your 'Downstream', 'Upstream', and 'Network Log' tabs?

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Message 3 of 26
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Re: Low Speeds Wired and Wifi m350

im having to log into it to access it but i hope it doesnt affect it
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Message 4 of 26
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Re: Low Speeds Wired and Wifi m350

No, you don't have to log into it.

 

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Message 5 of 26
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Re: Low Speeds Wired and Wifi m350

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 419000000 -1.9 37 256 qam 32
2 203000000 3.2 38 256 qam 9
3 211000000 3 38 256 qam 10
4 219000000 2.9 38 256 qam 11
5 227000000 2.5 38 256 qam 12
6 235000000 2.2 37 256 qam 13
7 243000000 2 37 256 qam 14
8 251000000 1.7 37 256 qam 15
9 259000000 1.4 37 256 qam 16
10 267000000 1.2 37 256 qam 17
11 275000000 1 37 256 qam 18
12 283000000 0.9 37 256 qam 19
13 291000000 0.5 37 256 qam 20
14 299000000 0.5 37 256 qam 21
15 307000000 0.7 38 256 qam 22
16 315000000 0.7 37 256 qam 23
17 323000000 0.5 37 256 qam 24
18 363000000 0 37 256 qam 25
19 371000000 -0.4 37 256 qam 26
20 379000000 -0.7 37 256 qam 27
21 387000000 -0.9 37 256 qam 28
22 395000000 -1.5 37 256 qam 29
23 403000000 -2.5 37 256 qam 30
24 411000000 -2.7 37 256 qam 31


Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 37.6 3 0
2 Locked 38.6 7 0
3 Locked 38.9 3 0
4 Locked 38.9 19 0
5 Locked 38.6 23 0
6 Locked 37.6 23 0
7 Locked 37.6 7 0
8 Locked 37.6 9 0
9 Locked 37.3 7 0
10 Locked 37.3 11 0
11 Locked 37.6 13 0
12 Locked 37.6 21 0
13 Locked 37.6 12 0
14 Locked 37.6 20 0
15 Locked 38.6 20 0
16 Locked 37.6 20 0
17 Locked 37.3 7 0
18 Locked 37.6 1 0
19 Locked 37.3 10 0
20 Locked 37.6 4 0
21 Locked 37.6 6 0
22 Locked 37.3 12 0
23 Locked 37.3 22 0
24 Locked 37.6 5 0
Refresh data
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 25800056 3.35 5120 64 qam 6
2 32600017 3.45 5120 64 qam 5
3 39399979 3.45 5120 64 qam 4
4 46199981 3.5 5120 64 qam 3


Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 ATDMA 0 0 0 0
2 ATDMA 0 0 0 0
3 ATDMA 0 0 0 0
4 ATDMA 0 0 0 0
Network Log
Time Priority Description
08/07/2020 10:39:58 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/07/2020 10:35:20 Warning! LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/07/2020 18:03:28 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/07/2020 17:15:7 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/07/2020 05:22:8 Error DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/07/2020 13:50:5 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/07/2020 13:57:48 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/07/2020 03:23:23 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/07/2020 18:14:46 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/07/2020 11:37:37 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/07/2020 09:15:40 Warning! LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/07/2020 08:54:49 notice SW download Successful - Via Config file
02/07/2020 08:53:2 notice SW Download INIT - Via Config file
23/06/2020 16:23:53 notice Unit has been restored to factory defaults from a software issued command;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/06/2020 16:05:37 notice SW download Successful - Via Config file
23/06/2020 16:00:0 notice SW Download INIT - Via Config file
28/05/2020 02:07:21 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/05/2020 15:18:51 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/05/2020 15:18:47 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/05/2020 15:18:47 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;




I hope this is correct
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Message 6 of 26
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Re: Low Speeds Wired and Wifi m350

All those values look 'ok'.

Could I ask what you are using to test the speed?

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Message 7 of 26
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Re: Low Speeds Wired and Wifi m350

i just use a speedtest on my iphone standing next to the hub Speedtest by Ookla
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Message 8 of 26
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Re: Low Speeds Wired and Wifi m350

Ok, is the wired device you have a PC, running Windows 10?

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Message 9 of 26
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Re: Low Speeds Wired and Wifi m350

no, its a playstation 4 which also has a speedtest on it and is only hitting 40mb max on it, i can plug my windows 10 laptop wired and do a speedtest if needed?
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Message 10 of 26
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Re: Low Speeds Wired and Wifi m350

Could you access your router using http://192.168.0.1/ . Don't log in, select the 'Check Router Status' option and paste your 'Downstream', 'Upstream', and 'Network Log' tabs?

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