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Lots of dropouts even though wifi shows strong

Even though I show a having very strong wifi signal, the wifi keeps dropping. Reboot the router and it all works OK again - but that's not a long term solution!! After a while it works OK by itself, but the unreliability is killing me!

Have gone in and pulled out the power levels. I note I have a bunch of errors in the network log too - some critical. Would really appreciate any help deciphering this info.

Cheers

Ray

DOWNSTREAM

  DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8

Frequency (Hz)194750000138750000146750000154750000162750000170750000178750000186750000
Lock Status(QAM Lock/FEC Sync/MPEG Lock)LockedLockedLockedLockedLockedLockedLockedLocked
Channel ID81234567
Modulation256QAM256QAM256QAM256QAM256QAM256QAM256QAM256QAM
Symbol Rate (Msym/sec)6.9520006.9520006.9520006.9520006.9520006.9520006.9520006.952000
Interleave DepthI=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
Power Level (dBmV)-0.25-0.200.090.200.330.260.280.23
RxMER (dB)37.9437.3637.9437.3637.9438.2638.9838.26
Pre RS Errors328588058142752706439537295661476
Post RS Errors297329848875242908300348588
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Re: Lots of dropouts even though wifi shows strong

Upstream  US-1 US-2 US-3 US-4

Channel Type2.02.02.02.0
Channel ID1211109
Frequency (Hz)39400000462000005370000060300000
Ranging StatusSuccessSuccessSuccessSuccess
Modulation64QAM64QAM64QAM64QAM
Symbol Rate (Sym/sec)5120000512000051200005120000
Mini-Slot Size2222
Power Level (dBmV)51.0051.0051.0051.00
T1 Timeouts0000
T2 Timeouts0000
T3 Timeouts0000
T4 Timeouts0000
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Re: Lots of dropouts even though wifi shows strong

Network Log

First TimeLast TimePriorityError NumberDescription
07/04/2020 16:13:58 GMT07/04/2020 16:13:58 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
04/04/2020 07:11:49 GMT04/04/2020 07:11:49 GMTError (4)68000407TOD established
04/04/2020 07:11:28 GMT04/04/2020 07:11:28 GMTNotice (6)84000510Downstream Locked Successfully
04/04/2020 07:11:23 GMT04/04/2020 07:11:23 GMTCritical (3)82000400Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
04/04/2020 07:11:03 GMT04/04/2020 07:11:03 GMTCritical (3)82000400Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
04/04/2020 07:10:43 GMT04/04/2020 07:10:43 GMTCritical (3)82000400Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
04/04/2020 07:10:23 GMT04/04/2020 07:10:23 GMTCritical (3)82000400Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
02/04/2020 13:09:11 GMT02/04/2020 13:09:11 GMTError (4)68000407TOD established
Time Not EstablishedTime Not EstablishedNotice (6)84000510Downstream Locked Successfully
29/03/2020 16:04:06 GMT29/03/2020 16:04:06 GMTError (4)68000407TOD established
Time Not EstablishedTime Not EstablishedNotice (6)84000510Downstream Locked Successfully
29/03/2020 15:44:16 GMT29/03/2020 15:44:16 GMTError (4)68000407TOD established
Time Not EstablishedTime Not EstablishedNotice (6)84000510Downstream Locked Successfully
29/03/2020 15:39:38 GMT29/03/2020 15:39:38 GMTWarning (5)66050310Auth Success - Web login successful.
29/03/2020 15:38:22 GMT29/03/2020 15:38:22 GMTWarning (5)66050300Auth Fail - Web login failed.
29/03/2020 15:38:02 GMT29/03/2020 15:38:02 GMTWarning (5)66050300Auth Fail - Web login failed.
29/03/2020 15:37:19 GMT29/03/2020 15:37:19 GMTWarning (5)66050300Auth Fail - Web login failed.
27/03/2020 17:08:47 GMT27/03/2020 17:08:47 GMTNotice (6)68010600DHCP Renew - lease parameters tftp file-******** modified
27/03/2020 17:08:47 GMT27/03/2020 17:08:47 GMTError (4)68010400DHCP REBIND WARNING - Field invalid in response
27/03/2020 17:07:49 GMT27/03/2020 17:07:49 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
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Re: Lots of dropouts even though wifi shows strong

Upstream power levels are too high, just out of spec. You probably need a technician visit to rectify, possibly moving to a new tap or removal of attenuator. VM is only operating a text message server at present due to lack on on site staff. Number is elsewhere on board.  


Tudor
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Re: Lots of dropouts even though wifi shows strong

Thanks for the quick reply. I should have added I have a Super Hub 2ac. Bought one of those Deco mesh things to solve the issue but sounds like it was an upstream problem all along!

am guessing it’s going to be quite a wait for a visit given everything else going on!

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Re: Lots of dropouts even though wifi shows strong

Yes probably a long wait unless it’s rally urgent. I always advise people to look at their circuit condition before buying their own equipment.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2