Stats do look a bit iffy - could be a problem. Just to confirm can you do this and then post them back up. _______________________
Switch the Hub off and unplug it for a five minutes and then start it up. When done, check back in the settings and ensure that the RS error counts and T3 errors have all reset to 0. Then check every hour or two for the next day or two to see if they start reappearing - they shouldn't.
If they havent reset try a pinhole reset make sure the 2 passwords on the Hub sticker are still there and legible first ! Disconnect any ethernet cables from the Hub, and then with the Hub still "switched on" throughout, press pin in firmly with paper clip/SIM tray tool or similar "thin thing" and hold it firmly for at least 60 seconds, release the pin, leave for 10’ to stabilise - dont manually switch it off at any time. Check again that they are 0.
Also, in the meantime... if you haven’t already, set up a free and secure “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph” (as per instructions on the TB website) when it starts to develop.
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
I've since found out that this is somewhere in the local network and not a problem at my home. Taking to my neighbours it seems there is varying issues with one having to revert to a 4g dongle. We've been told that there's an engineer scheduled for April, which is ridiculous given the amount of properties effected. What is the best way to progress this quicker?
Sorry to hear of the broadband issues experienced, it's clearly not the level of service we aim to provide. We appreciate you taking the time to raise this via the forums.
Having checked, there is currently an area issue local to you. This has a ticket ref of F008610616 with an estimated fix date of the 1st April at 10.55am. We appreciate this may not be the message you wanted to receive, the fix date is estimated so this may be resolved sooner.