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Lost internet twice in a week ???????

B32 area of Birmingham.

Last night about 10pm, I noticed the blue light on the router wasn't there. Just a flashing green one. Power cycling the router and waiting 5 minutes bought it back, and it's been OK since.

However the same thing happened last Saturday - around about the same time. Again a power cycle seemed to cure it, but then it dropped again, but was OK in the morning.

On the basis the automated system claims it's all OK when it's working, what's the best way to report an intermittent fault like this ? And has anyone else - particularly in my area - had this issues before ?

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Alessandro Volta
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Re: Lost internet twice in a week ???????

Which Hub do you have ?

Have you checked the 'Check Service Status' at the top of the page ?

If nothing is showing try phoning 0800 561 0061, this will tell you of more local issues that may be affecting your district. Be aware that it isn't a manned line.

Go round all the accessible internal and external co-ax connections and ensure that they are finger tight.

If everything above is OK we need do some more troubleshooting; to start with …

 

Can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.

Post a link to your BQM on here.

Instructions for posting BQM Link

Under your BQM graph are two links in red.

Click the lower link (Share Live Graph) then click generate.

Copy the text in the Direct Link box, beware, there may be more text than you can see.

On here click the Link icon (2 links chain to the left of the camera icon)

In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.

Then

 

Can you please

Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter. 

Hub 2 & 3 When the page appears DO NOT LOG IN but click ‘Check Router Status’.

Hub 4 When the page appears LOG IN then click ‘Check Router Status’.

Copy and paste the contents of the Downstream, Upstream and Network Log tabs onto here, if you get a yellow warning click the Post button again. Use one post for each tab if you wish. Please do not use screen grabs.

A Guru will be along soon to decipher the info.

***********************************************************************************************************************************

Mike Robinson
Semi-Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.

My Broadband Ping - Mike Robbo
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Re: Lost internet twice in a week ???????

It's a "Super" hub in modem mode.

Have already done the obvious

Had another outage last night - about 10pm again ... not sure how long for as went to bed and all was OK this morning.

Will setup the BQM and report back.

(There are some ominous roadworks noises that have been going on these past few weeks at night ...)
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Very Insightful Person
Very Insightful Person
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Re: Lost internet twice in a week ???????

Superhub1,2, or 2ac? If not it will be a Hub3 or 4. Model will be printed on its sticker.

--------------------
John
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My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Forum Team
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Re: Lost internet twice in a week ???????

Hey UnHappyBunny999,

 

Thanks for posting and sorry to hear about your internet issues. I've managed to find your details using the information we have on here to view your network details however it's currently in Modem mode. Are you able to place it into full Router mode so we can look at the details?

 

Thanks,

 

Lisa

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