I've tried rebooting everything (including power cycling the outside box) but no joy.
Hub 4 appears working (modem mode) and I can access the GUI just fine. It says:
|Cable Modem Status|
|Primary downstream channel|
So it looks to me like a problem upstream somewhere. I have an engineer booked but first slot is Thursday, which is a hell of a long time to be offline... Especially with no phone line either.
Is there anything else I can try?
Answered! Go to Answer
Thanks for your helpful comments.
It was all a bit strange - checking the service status both over the phone and online, neither reported any faults. But then I phoned customer services shortly after posting on here and there was a recorded message saying (in effect) "if you are calling about the fault in your area, we know about it and are working on getting it fixed by 4pm today".
I am happy to report it is now fixed and I am back online as before. Everything seems to be working fine.
So credit where credit is due - less than 24 hours to fix, I think is not bad, especially on a Sunday. So well done VM and thank-you. I have to say, I've been a customer since January and this is the first outage I have had. It's been a rock solid 1 Gigabit connection without a hitch for virtually a year, so I am very happy with the service. I feel it's appropriate to mention this because it seems to me VM come in for a lot of stick, whereas my experiences have been excellent.
Oh dear, spoke too soon.
Watching Netflix just now and lost all internet connectivity again. At more or less the same time as it happened yesterday I think. I wonder what they are up to that's causing this. I'll have to call VM in the morning again I guess 😞
This time a red light on the Hub 4 (it was dimmed white previously). And instead of "locked", it now says "no rf signal", so it seems like that connection has gone completely.
Thanks for using the forums to get this issue with your broadband looked into, I am sorry if this has been causing some frustration. I would be more than happy to look into this for you.
Can I ask how things are now it's been a few days since you last posted?
If things are no better I would be more than happy to take a look at your services on my side for you.