Welcome to the Community Forums, thanks for your first post!
I'm sorry that you've been experiencing some issues with your broadband service for some time now. I've been able to find your account and it looks like there's an ongoing SNR outage in your area which will definitely be the cause of the issues. The good news is that the outage is estimated to be cleared by tomorrow, so please do let us know how your connection is from then after. If you are still experiencing slow speeds/connection issues we'll be happy to help further.