cancel
Showing results for 
Search instead for 
Did you mean: 

Loss of service

Nicotene
Dialled in

Has anyone in area 14 had a loss of service tonight. My Broadband went off around 8pm but the service status is saying no problem.

I phoned customer service to report it but have to wait for at least 24 hours.

2 REPLIES 2

goslow
Alessandro Volta

Have you tried the automated service status number 0800 561 0061 to check for any faults in your area?

Ashleigh_C
Forum Team
Forum Team

Hi there @Nicotene 

Thank you so much for your post and welcome back to the community forums, it's great to have you back.

I'm so sorry that you have faced issues with your connection, I have taken a look but cannot see any outages in the area that could be causing this. 

Can I ask how things are looking since your last post?