Thank you for reaching back out to us, sorry to hear you are still waiting for your repul and haven't had services for a while, once this has been completed please let us know if you have any further issues.
Nothings changed then. They haven't even got the common courtesy or the slightest degree of Professionalism to speak to anyone. Always the one text at the start of the day and they are gone! Especially with your case and after all this time; a phone call and explanation would be the proper way to deal with it. But there again it would require these people to loose their anonymity and have to deal with more than one item per day - They disgust me
Looks like someone up there is reading the forum as within 20 minutes of my last post (which I know is very criticising but justifiable in all the circumstances) our TV signals are now playing up and the download speeds are down to 119 and below. Hey-Ho so they ARE able to respond. Roll on January 2021
You wanted to know when/if my problem is sorted? Well it's not, unsurprisingly.
I've been told that the engineers need further permission from the council to do the works and it won't be completed until 5TH APRIL!
Why would I be told when works going to start when virgin didn't even have the proper permission? This seems basic knowledge on what is needed to carry out works. Why I wasn't told until the morning the works were meant to start about this delay? And why my neighbour who is with BT had the same issue as I did but got it fixed within 2 weeks and had the road dug up?
So I will be without Internet and TV for another month, making the total 9 weeks. I've been without service about as long as with service since joining virgin.
Whatever compensation you're offering is going to fall short, as I bet no staff at virgin have to deal with poor service
Virgin are a private company. BT are a public company.
They have to apply for different permissions etc.
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Still waiting for the Mods to reply, who were the ones who said to contact them if my problem wasn't resolved.
Today I got an email again from the resolution team saying they have tried to contact me (which they haven't, as I've had no phone call or text) and they have closed my complaint! I reply to their emails all the time but hear nothing
So I've phoned up again asking to be put through to the resolution /complaint team which they apparently can't. So I've had to get them to reopen the complaint, or open another complaint. They said I'll get a call within 48 hrs. One day I'll get a call/reply from virgin team