Thanks for coming back to us, I am sorry to hear you still haven't had a satisfactory response to your complaint, I can see a new complaint is showing on the account I will be more than happy to discuss this in further detail with you, I will send you a invite into a private chat.
I will send you a invite shortly, please click on the purple envelope to accept?
Just an update. I had Kelly communications come out today when they weren't expected. They said they were going to lay a new lead but after 30 mins they realised that there was a blockage further up the road, which I knew about and so should they.
It just seems the field team sent some engineers without discussing the full matter with other teams and that water work needs to be done.
So yet again virgin teams not talking to each other and representatives telling me something I already know.
Thank you for reaching out to us, I can see that you have spoken with a member of our team in the last 10 minutes, have they been able to discuses this issue further? I do believe that we were trying to reach you with regards to your complaint.
No, no one got back to me. I had to phone again, because the virgin team are incapable of phoning even though they have my number.
Just found out my work has been put back until 7th May, which would be 102 days since total loss of service and be over £816 in compensation.
The work keeps getting pushed back further and further and there's little to no update from virgin.
The manager then said I would have to wait the 30 days if cancelling for a service I don't have which I'm paying for! I finally got him to say I wouldn't have to wait the 30 days and there wouldn't be a exit fee (how generous).
No offence to the Mods in here but you can do nothing to help