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Tuning in
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Loss of internet for 2 days in a week!

Hi. I have loss of internet on 2 days due to your internet breakdown, which are on 21st October 2020 & today.

The incident on 21st October 2020 has a reference ID: C01154612. I could not use work at home due to loss of internet for many hours. Your colleague in the web chat had promised me that I would get some form of credit compensation in email, but till now I do not have the email.

Now again today since noon, your internet is down for many hours. I could not use my internet, and I have lost money & time as I could not work from home. The incident number for today is C01153798

I am extremely angry with your service & I wonder what is the best compensation you can offer me.

I am the account holder & I am happy to share my account number via DM. Thankscomplain VM.PNG 

 

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Alessandro Volta
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Re: Loss of internet for 2 days in a week!

Compensation is for total loss of service and not for outages.

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