Virgin Media Community

[FOXYCOXY123]

Have had no problems with broadband connection since having it fitted in December. The past week has been constant issues with loss of connection theoughout every evening and now today nothing at all. Have checked all of the cables and rebooted serval times as directed but still nothing. Can somebody please advise me what to do next.

[Client62 · Accepted solution]

Faults or Outage

Check for a known local fault on 0800 561 0061 - it is an automated service

[FOXYCOXY123]

Thanks client 62 I have checked and there are no local faults. 

[thedagger]

exactly the same here - last few weeks. Seems to be happening to LOTS of us at the moment

[FOXYCOXY123]

Its driving us mad. The orange light is now on coanstantly too

[Ilyas_Y]

Hi there @FOXYCOXY123, thanks for reaching out to us and a warm welcome to the Virgin Media forums. 👋🏼

I'm sorry to hear about the poor experience you are having with the broadband service. 😞
I've had a look and I can't see any issues affecting the service in the area nor any faults that is affecting your service.

Please can you set up a BQM graph and monitor the connection so that we can see when these issues are occuring.
You can set one up here.

Let us know.

Kind regards,
Ilyas.