Hi there @FOXYCOXY123, thanks for reaching out to us and a warm welcome to the Virgin Media forums. 👋🏼
I'm sorry to hear about the poor experience you are having with the broadband service. 😞
I've had a look and I can't see any issues affecting the service in the area nor any faults that is affecting your service.
Please can you set up a BQM graph and monitor the connection so that we can see when these issues are occuring.
You can set one up here.
Let us know.
Kind regards,
Ilyas.