Kath_F
If you had bothered to read my last messages you would see I already use the connect app, my laptop is less than 2 feet away from the router with no obstructions. Location of any device in relation to the router isn’t the problem, all devices lose connection at the same time regardless of location. As I have also said, the issue comes and goes so unless you are checking the router at the exact time of the issue you aren’t going to see it. I am paying for a service that Virgin Media aren’t providing. This issue only started since I downgraded my tv package. (Whilst upgrading my broadband package). Seems like your getting back at me for spending less money on your services. 🤷♂️
I am an IT professional, I know what can and can’t influence WiFi signals. It’s what I do for a living!!
