Menu
Reply
Highlighted
  • 1
  • 0
  • 0
Joining in
79 Views
Message 1 of 2
Flag for a moderator

Losing connection to various devices

Hi, I have recently been suffering from various devices just disconnecting from the router network on a random basis. I have reset the router multiple times, the devices in question are both mobile and static and this has not been a problem until recently.

Are we limited with the number of devices we can connect to the Router?

Can you please advise on some options to resolve?

Thank you

0 Kudos
Reply
Highlighted
  • 12.14K
  • 943
  • 1.56K
Alessandro Volta
77 Views
Message 2 of 2
Flag for a moderator

Re: Losing connection to various devices

You may be as well refining your Wi-Fi management, it will certainly help keeping track of your Wi-Fi frequencies.

Best done with a cable connected device.

Instructions for Hub 3

Log in to the Hub.

Advanced Settings > Wireless Signal > click ‘Disable Channel Optimization’ > Click ‘Apply Changes’.

Advanced Settings > Wireless > Security > Add 2 to the 2.4GHz Channel name [SSID] > Add 5 to the 5 GHz Channel name [SSID] > Click ‘Apply Changes’

You can leave the passwords the same as they are. 

Log out of the Hub then reboot using this method ...

Switch the Hub off using the small switch on the rear of the Hub next to the power cord and pull the PSU plug from the wall socket.

Give it a good 5 minutes put the plug back in and switch the Hub back on.

Allow the Hub a few minutes to fully restart then try your Wi-Fi again.

You will need to reconnect all you Wi-Fi devices some will want to connect to 5Ghz and some to 2.4GHz and some will connect to either.

When you connect the devices do it at the furthest point from the Hub that the device will be used.

2.4GHz is a stronger signal but slower than 5GHz so if you have problems on 5GHz change to 2.4GHz.

***********************************************************************************************************************************

Mike Robinson
Semi-Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.

My Broadband Ping - Mike Robbo
0 Kudos
Reply