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Losing connection on a range of devices - Hub 4

CheekySon
Joining in

The past couple of days we have been issues with our devices connecting to the router, we have issued a factory reset and things seem to be stable for now. I have setup a BQM the image attached is from today. I will post downstream and upstream logs also those logs are from today. 

CheekySon_0-1699386131677.png

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

253310000003.09999838.983261QAM25625
11390000006.50000038.983261QAM2561
21470000006.40000238.605377QAM2562
31550000006.19999738.983261QAM2563
41630000005.59999838.983261QAM2564
51710000005.00000038.983261QAM2565
61790000004.80000338.983261QAM2566
71870000004.69999738.983261QAM2567
81950000004.50000038.605377QAM2568
92030000004.40000238.983261QAM2569
102110000004.50000038.983261QAM25610
112190000004.40000238.983261QAM25611
122270000004.09999838.605377QAM25612
132350000004.30000338.605377QAM25613
142430000004.59999838.983261QAM25614
152510000004.69999738.605377QAM25615
162590000004.90000238.983261QAM25616
172670000004.69999738.983261QAM25617
182750000004.59999838.983261QAM25618
192830000004.40000238.983261QAM25619
202910000004.30000338.605377QAM25620
212990000004.30000338.983261QAM25621
223070000004.09999838.983261QAM25622
233150000004.00000038.983261QAM25623
243230000003.50000038.983261QAM25624
263390000002.79999938.983261QAM25626
273470000002.70000138.983261QAM25627
283550000002.79999938.983261QAM25628
293630000002.70000138.605377QAM25629
303710000002.29999938.983261QAM25630
313790000002.20000138.605377QAM25631

3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

25Locked38.98326100
1Locked38.98326100
2Locked38.60537700
3Locked38.98326100
4Locked38.98326100
5Locked38.98326100
6Locked38.98326100
7Locked38.98326100
8Locked38.60537700
9Locked38.98326100
10Locked38.98326100
11Locked38.98326100
12Locked38.60537700
13Locked38.60537700
14Locked38.98326100
15Locked38.60537700
16Locked38.98326100
17Locked38.98326100
18Locked38.98326100
19Locked38.98326100
20Locked38.60537700
21Locked38.98326100
22Locked38.98326100
23Locked38.98326100
24Locked38.98326100
26Locked38.98326100
27Locked38.98326100
28Locked38.98326100
29Locked38.60537700
30Locked38.98326100
31Locked38.60537700

 

3.1 Downstream Channels 

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

33964K1840QAM4096759

 

3.1 Downstream channels

Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)

33Locked39-0.3557854320
 
2 REPLIES 2

CheekySon
Joining in

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

13660000043.0205995120 KSym/sec64QAM3
24960000043.5205995120 KSym/sec64QAM1
32360000042.0205995120 KSym/sec64QAM9
44310000043.2705995120 KSym/sec64QAM2
53010000042.2705995120 KSym/sec64QAM4



3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1US_TYPE_ATDMA0000
2US_TYPE_ATDMA0000
3US_TYPE_ATDMA0000
4US_TYPE_ATDMA0000
5US_TYPE_ATDMA0000



3.1 Upstream channels

Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation
1010.839.52KQAM128


3.1 Upstream channels

Channel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts
10OFDMA22053.400

Hey CheekySon, thank you for reaching out and a warm welcome to the community I am so sorry to hear this.

I am going to send you a PM, please look out for my PM. 

Matt - Forum Team


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