Upgraded and got the Hub, keeps cutting out meaning everything connected drops out. Have to keep resetting the hub. Called virgin and transferred to 5 different departments and still nothing
Welcome to the Community and thanks for posting.
I am very sorry to hear you are experiencing issues with your Hub 5.
Are the issues you are having on wired wireless devices please?
When the Hub 'cuts out' does it lose power completely or reboot itself?
Please let us know and we will be happy to assist further.
It’s cuts out and I have to reboot the hub, I also have devices that won’t connect via WiFi at all, yet they all worked fine before I upgraded to this hub.
I have contacted Virgin and have basically been told tough you have the hub and that’s it.
when I check what’s connected it’s telling me devices are connected but when I put the WiFi password in they won’t connect.
i am paying for a service that I can’t get
Seem to have a full WiFi and Ethernet connection but the iPads and sky Q looses internet connection.
Virgin engineer checked hub and system couldn’t find anything wrong even though there is a problem?
never had this problem with the hub 3 until it packed up!