Virgin Media Community

[RF81]

Sorry if this has been answered before but does anyone know how to link the WiFi pods to a hub 4.0 that's replaced a 3.0?

[HowardML]

Yes. If the Pods were previously linked to a Hub 3 and you have upgraded then they will need to be linked to the new Hub. You can't do it. Only VM can provision the Pods for the new Hub. This should have happened when you changed Hub but probably didn't.

You have two choices, wait here for about a week for the VM Forum Team here to pick up this thread and see if they can arrange, or phone VM and get them to do it directly. Usual phone numbers.

[-tony-]

deleted - better answer above

[RF81]

Thanks for replying, I'll maybe give it a go over livechat and see if they can help. 

[HowardML]

Good luck with that!

[ModTeam · Accepted solution]

Hello @RF81,

The WiFi pod should've automatically worked with the Hub 4.0, so we've fed this back into the project team. We're sorry you had trouble initially when setting this up.

The pod is now active and should be working fine. Please allow up to a week for the pod to optimise with the new hub.

Let us know how you get on with it.

Many thanks,
Your Community Moderators