Yes. If the Pods were previously linked to a Hub 3 and you have upgraded then they will need to be linked to the new Hub. You can't do it. Only VM can provision the Pods for the new Hub. This should have happened when you changed Hub but probably didn't.
You have two choices, wait here for about a week for the VM Forum Team here to pick up this thread and see if they can arrange, or phone VM and get them to do it directly. Usual phone numbers.
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