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exasperated22
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Line dropping

Broadband line dropping many times an hour. Poor latency, dropped packets. Have rebooted several times, reconnected all cables. Running ping while connected via enternet showing multiple time-outs. Impossible to work from home under these conditions. Has been like this for weeks.

Screenshot 2021-01-19 at 12.11.08.png

 

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exasperated22
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Re: Line dropping

connected via enternet = connected via ethernet

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gary_dexter
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Re: Line dropping


@exasperated22 wrote:

Broadband line dropping many times an hour. Poor latency, dropped packets. Have rebooted several times, reconnected all cables. Running ping while connected via enternet showing multiple time-outs. Impossible to work from home under these conditions. Has been like this for weeks.

Screenshot 2021-01-19 at 12.11.08.png

 


Post the network, upstream and downstream logs from the hubs admin pages as text


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exasperated22
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Re: Line dropping

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1330750000-3.438256 qam25
2202750000-3.237256 qam9
3210750000-3.237256 qam10
4218750000-3.537256 qam11
5226750000-3.737256 qam12
6234750000-3.737256 qam13
7242750000-4.237256 qam14
8250750000-4.237256 qam15
9258750000-4.537256 qam16
10266750000-4.237256 qam17
11274750000-4.237256 qam18
12282750000-3.737256 qam19
13290750000-3.437256 qam20
14298750000-3.237256 qam21
15306750000-3.438256 qam22
16314750000-3.437256 qam23
17322750000-3.538256 qam24
18370750000-438256 qam26
19378750000-3.738256 qam27
20386750000-3.438256 qam28
21394750000-3.238256 qam29
22402750000-3.538256 qam30
23410750000-3.538256 qam31
24418750000-3.938256 qam32



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.95053955
2Locked37.63664560
3Locked37.33905209
4Locked37.35144242
5Locked37.36734604
6Locked37.36614047
7Locked37.66574667
8Locked37.68274594
9Locked37.69104448
10Locked37.69394777
11Locked37.67023868
12Locked37.65144643
13Locked38.65003979
14Locked37.67794002
15Locked38.65715370
16Locked38.66954758
17Locked38.66254582
18Locked38.98164332
19Locked38.68824904
20Locked38.97854706
21Locked38.96355454
22Locked38.67434830
23Locked38.611635042
24Locked38.610615038
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exasperated22
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Re: Line dropping

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

15370000048512064 qam1
23260000048512064 qam4
33940000048512064 qam3
44620000048.5512064 qam2



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0040
2ATDMA0030
3ATDMA0020
4ATDMA0040
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exasperated22
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Re: Line dropping

Network Log

Time Priority Description

19/01/2021 14:28:39noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/01/2021 13:50:43criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/01/2021 13:36:29criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/01/2021 13:22:22Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/01/2021 12:21:10noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/01/2021 03:17:2criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/01/2021 07:33:49noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt022-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/01/2021 07:33:49ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/01/2021 11:42:5criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/01/2021 11:42:4Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/01/2021 11:42:4criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/01/2021 11:42:4Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/01/2021 11:42:4criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/01/2021 11:42:3Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/01/2021 11:41:49Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/01/2021 11:41:44Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/01/2021 11:41:44criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/01/2021 11:41:44Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/01/2021 11:41:43criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:37criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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