Virgin Media Community

[exasperated22]

Broadband line dropping many times an hour. Poor latency, dropped packets. Have rebooted several times, reconnected all cables. Running ping while connected via enternet showing multiple time-outs. Impossible to work from home under these conditions. Has been like this for weeks.

 

[exasperated22]

connected via enternet = connected via ethernet

[gary_dexter]

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@exasperated22 wrote:

Broadband line dropping many times an hour. Poor latency, dropped packets. Have rebooted several times, reconnected all cables. Running ping while connected via enternet showing multiple time-outs. Impossible to work from home under these conditions. Has been like this for weeks.

 

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Post the network, upstream and downstream logs from the hubs admin pages as text

[exasperated22]

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	330750000	-3.4	38	256 qam	25
2	202750000	-3.2	37	256 qam	9
3	210750000	-3.2	37	256 qam	10
4	218750000	-3.5	37	256 qam	11
5	226750000	-3.7	37	256 qam	12
6	234750000	-3.7	37	256 qam	13
7	242750000	-4.2	37	256 qam	14
8	250750000	-4.2	37	256 qam	15
9	258750000	-4.5	37	256 qam	16
10	266750000	-4.2	37	256 qam	17
11	274750000	-4.2	37	256 qam	18
12	282750000	-3.7	37	256 qam	19
13	290750000	-3.4	37	256 qam	20
14	298750000	-3.2	37	256 qam	21
15	306750000	-3.4	38	256 qam	22
16	314750000	-3.4	37	256 qam	23
17	322750000	-3.5	38	256 qam	24
18	370750000	-4	38	256 qam	26
19	378750000	-3.7	38	256 qam	27
20	386750000	-3.4	38	256 qam	28
21	394750000	-3.2	38	256 qam	29
22	402750000	-3.5	38	256 qam	30
23	410750000	-3.5	38	256 qam	31
24	418750000	-3.9	38	256 qam	32

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.9	505	3955
2	Locked	37.6	366	4560
3	Locked	37.3	390	5209
4	Locked	37.3	514	4242
5	Locked	37.3	673	4604
6	Locked	37.3	661	4047
7	Locked	37.6	657	4667
8	Locked	37.6	827	4594
9	Locked	37.6	910	4448
10	Locked	37.6	939	4777
11	Locked	37.6	702	3868
12	Locked	37.6	514	4643
13	Locked	38.6	500	3979
14	Locked	37.6	779	4002
15	Locked	38.6	571	5370
16	Locked	38.6	695	4758
17	Locked	38.6	625	4582
18	Locked	38.9	816	4332
19	Locked	38.6	882	4904
20	Locked	38.9	785	4706
21	Locked	38.9	635	5454
22	Locked	38.6	743	4830
23	Locked	38.6	1163	5042
24	Locked	38.6	1061	5038

[exasperated22]

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	53700000	48	5120	64 qam	1
2	32600000	48	5120	64 qam	4
3	39400000	48	5120	64 qam	3
4	46200000	48.5	5120	64 qam	2

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	4	0
2	ATDMA	0	0	3	0
3	ATDMA	0	0	2	0
4	ATDMA	0	0	4	0

[exasperated22]

Network Log

Time Priority Description

19/01/2021 14:28:39	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/01/2021 13:50:43	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/01/2021 13:36:29	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/01/2021 13:22:22	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/01/2021 12:21:10	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/01/2021 03:17:2	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/01/2021 07:33:49	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt022-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/01/2021 07:33:49	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/01/2021 11:42:5	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/01/2021 11:42:4	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/01/2021 11:42:4	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/01/2021 11:42:4	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/01/2021 11:42:4	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/01/2021 11:42:3	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/01/2021 11:41:49	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/01/2021 11:41:44	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/01/2021 11:41:44	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/01/2021 11:41:44	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/01/2021 11:41:43	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:37	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;