Hi, I appear to forever be faced with stability issues. Whether i'm playing games online or trying to work. Tests seem to stipulate the line is fine but even cabled into the router some online games stutter intermittently.
Calling the helpdesk is pointless as I can't get through. Anyone got some pointers or areas I could start looking?
You’ll need to wait for a mod to pick this post up.
Bumping it will push it to the bottom of the to-do list.
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Thanks for posting. Apologies for the broadband issues. There is an SNR (signal to noise ratio) issue in the area affecting the service. F008106089 is the reference. The estimated fix date is the 15th June 2020.
Thanks for coming back to me. Apologies for the delayed reply. This ticket has been opened since the 8th June 2020. The estimated fix date hasn't changed so still tomorrow. If you do get further issues please let me know and I'll be more than happy to assist