I checked the co-axial connections at both the wall and the hub end - both are secure and finger tight. I called 0800 561 0061 - No issues in my area at the moment. I checked 'Check Service Status' page, results: No issue Our tests look good Your account is in order The Hub is online There is no issue in your area Your WiFi settings look good
You can contact VM to report the problem using ...
Text service on 07533051809
150 from Virgin landline.
0345 454 1111 from any other UK phone.
The best time to call is weekdays 08:00 to get a UK agent, anything after 10:00 you must realise that you are quite likely to get through to an offshore agent that doesn't speak English as a first language.
Or you can wait on here for one of the VM Staff to pick up the thread but this may take a few days.