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misterjtattoo
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Latency/Ping issue

Was asked to post my monitor results...

 

since "upgrading" to 1gb internet and a new hub ive had consistent problems with connection drop 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/0b3ae551e9429efb79c52dae5f66a0d529...

https://www.thinkbroadband.com/broadband/monitoring/quality/share/200709394b11f4b1ff92370c03de68d65934350a-13-12-2021
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lotharmat
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Message 2 of 23
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Re: Latency/Ping issue

Can you post your Hub status and logs?
Someone should be spot if there is a problem
Navigate to http://192.168.0.1 (or http://192.168.100.1 - if in modem mode)
Don't log in!
Click on 'router status'
Copy/paste the data from each of the tabs as text into a 'REPLY' as opposed to 'QUICK REPLY'. The forum software will remove the MAC addresses for you (If you get an error - just click the 'post' button again).



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Hub 3 - Modem Mode - TP-Link Archer C7

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misterjtattoo
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Message 3 of 23
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Re: Latency/Ping issue

its not giving me the option to not log in. it just says "sign in with the password on the bottom of your device"
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misterjtattoo
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Message 4 of 23
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Re: Latency/Ping issue

Cable Modem StatusItem Status CommentsChannel Overview Downstream Upstream

Cable Modem Status
Online
DOCSIS 3.1
Primary downstream channel
Locked
SC-QAM
DOCSIS 3.0 channels
31
4
DOCSIS 3.1 channels
1
0
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misterjtattoo
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Message 5 of 23
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Re: Latency/Ping issue

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

25331000000-0.59999838.983261QAM25625
11390000000.40000238.983261QAM2561
21470000000.70000138.605377QAM2562
31550000000.70000138.605377QAM2563
41630000000.20000138.605377QAM2564
5171000000-0.50000038.605377QAM2565
6179000000-0.90000238.605377QAM2566
7187000000-1.00000038.983261QAM2567
8195000000-1.00000038.605377QAM2568
9203000000-1.20000138.605377QAM2569
10211000000-1.40000238.605377QAM25610
11219000000-1.50000038.605377QAM25611
12227000000-1.79999938.605377QAM25612
13235000000-1.79999938.983261QAM25613
14243000000-1.90000238.605377QAM25614
15251000000-2.00000038.983261QAM25615
16259000000-1.50000038.605377QAM25616
17267000000-1.20000138.983261QAM25617
18275000000-1.20000138.983261QAM25618
19283000000-1.20000138.983261QAM25619
20291000000-1.09999838.605377QAM25620
21299000000-1.09999838.983261QAM25621
22307000000-0.79999938.983261QAM25622
23315000000-0.70000138.983261QAM25623
24323000000-0.79999938.605377QAM25624
26339000000-0.59999838.605377QAM25626
27347000000-0.50000038.605377QAM25627
28355000000-0.59999838.605377QAM25628
29363000000-0.59999837.355988QAM25629
30371000000-0.90000237.636276QAM25630
31379000000-1.09999837.636276QAM25631



3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

25Locked38.98326100
1Locked38.98326100
2Locked38.605377190
3Locked38.60537710240
4Locked38.605377278160
5Locked38.60537720
6Locked38.6053773480
7Locked38.98326100
8Locked38.60537720
9Locked38.6053774970
10Locked38.6053771060
11Locked38.60537700
12Locked38.60537700
13Locked38.98326100
14Locked38.60537700
15Locked38.98326100
16Locked38.60537700
17Locked38.98326100
18Locked38.98326100
19Locked38.98326100
20Locked38.60537700
21Locked38.98326100
22Locked38.98326100
23Locked38.98326100
24Locked38.60537700
26Locked38.60537700
27Locked38.60537700
28Locked38.60537700
29Locked37.35598800
30Locked37.63627600
31Locked37.63627600



3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
33964K1880QAM2048759


3.1 Downstream channels

Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)
33Locked36-12.410539412213439
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misterjtattoo
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Message 6 of 23
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Re: Latency/Ping issue

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
16030000049.5205995120 KSym/sec64QAM1
25370000049.0205995120 KSym/sec64QAM2
33940000048.5205995120 KSym/sec64QAM4
44620000048.7705995120 KSym/sec64QAM3


3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1US_TYPE_STDMA0040
2US_TYPE_STDMA0070
3US_TYPE_STDMA0070
4US_TYPE_STDMA0090
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misterjtattoo
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Message 7 of 23
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Re: Latency/Ping issue

General Configuration

Network access
true
Maximum Number of CPEs
1
Baseline Privacy
true
DOCSIS Mode
3.1
Config file
cmreg-vmdg640-bbt076+voc-b.cm


Primary Downstream Service Flow

SFID
88336
Max Traffic Rate
1230000450
Max Traffic Burst
42600
Min Traffic Rate
0


Primary Upstream Service Flow

SFID
88335
Max Traffic Rate
55000270
Max Traffic Burst
42600
Min Traffic Rate
0
Max Concatenated Burst
42600
Scheduling Type
bestEffort
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lotharmat
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Message 8 of 23
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Re: Latency/Ping issue

The 3.1 channel has too low QAM - Should be 4096 - also the power looks to be too low..

Do you have FTTP or FTTC?



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Hub 3 - Modem Mode - TP-Link Archer C7

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misterjtattoo
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Message 9 of 23
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Re: Latency/Ping issue

I’m unsure. How do I check?

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lotharmat
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Message 10 of 23
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Re: Latency/Ping issue

Is the port where the cable comes into your house powered?



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Hub 3 - Modem Mode - TP-Link Archer C7

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